The ISDX product lifecycle was announced as end-of-sale by Siemens/Unify on 30th June 2016. The ISDX telephone system was a legend in itself; a production line so long (32 years) that it is a testament to the reliability of the product and the trust that British businesses still place upon it.

The ISDX telephone system may be end-of-sale, but it can still be maintained effectively.

Nexus IP have a clear understanding that ISDX owners might actually want to stay with their ISDX telephone system. Our approach is to simply ensure our clients are fully informed and allow them to make up their own minds on what action to take. We do not force our clients to upgrade or replace.

We have experience in supply and maintenance of Siemens ISDX, DX, DXR and Realitis systems; many of our engineers cut their teeth on these systems. Nexus IP can maintain any ISDX system from v1.2 through to v13, facilitated through our own significant reserves of spare parts and engineers that can repair circuit boards down to component level.

To find out more about our ISDX maintenance packages, SIP trunk gateways, and Survival Packs, please call 0345 200 1770, email sales@nexusip.com, or fill out the contact form below.

Despite reaching end of life in 2015, the Siemens Unify HiPath range remains in place as a firm favourite for thousands of businesses across the UK. The HiPath architecture offers connection to analogue, digital, and IP trunks lines, translating to analogue, digital, IP and DECT extensions. With the final software level reaching v9, Siemens Unify finally withdrew production, and later support, in order to focus on their newer telephone system range, OpenScape Business, OpenScape Enterprise, and OpenScape Voice.

Because Nexus IP provided and supported the HiPath range since introduction at v1, we have significant experience and stock reserves to continue to maintain these systems. Our CRM is still maintained with HiPath in mind, featuring a detailed knowledge base and still using the original bar code references for easy tracking of genuine Siemens hardware. These systems are still expandable and will work on both the older CW1308 cabling and much newer structured Cat5e/6 cabling. We continue to maintain our HiPath 3000 remote access infrastructure, in order to offer both rapid remote fault diagnosis and affordable maintenance contracts. Nexus IP still deliver the same levels of maintenance and support on these systems that we always have done. If you need an engineer on site to address a fault, change, or even a relocation, we will be there.

Nexus IP’s pedigree in HiPath is demonstrated by Siemens themselves, when they asked us to install and support the HiPath telephone system into their 51% stakeholder/owner, The Gores Group.

We are able to offer discounted upgrade pathways to the Unify OpenScape Business range, which is recommended for clients wishing to keep security features up to date and for the assurance of our manufacturer-backed guaranteed fix. The upgrade replaces the HiPath motherboard, converting the end of life system into the latest architecture VoIP-enabled OpenScape Business telephone system. This upgrade allows continued use of the OptiPoint 400 and OptiPoint 500 handsets.

Nexus IP offers reliable, consistent support without the stress of constant up-selling. Our engineers are fully trained on all Siemens HiPath systems, and are ready to help you with your fault both during office hours or whenever is convenient for you, depending on your needs. We can even take you to Unify for coffee and cake to discuss your telephone system and how it meets your needs.

We offer support on the following HiPath systems:

Get in touch now if your HiPath support needs improvement.