Having the right music on hold not only helps to keep your callers on the line; it provides an opportunity to add comfort messages to reassure your visitors, promote offers, and advise on complementary services you offer.

A recent study showed that callers subjected to silence on hold had 90% disconnection rate in 40 seconds; music on hold last 30 seconds longer; adding comfort messaging to the music on hold added a further 3 minutes before disconnection. 20% made a purchase or decision based on information they heard whilst on hold.

All our audio files are royalty free so no PRS licence is required; once you buy the recording, you own it. Prices start from £250 for a music on hold recording with voice-over up to 1,000 characters (including spaces). We can also provide telecoms-specific MP3 players and installation services if you require them.

2 Recordings

£250

1,000 character limit

Voice and music for:

  1. On-hold announcement
  2. On-hold reassurance
  3. Auto attendant
  4. Night service

4 Recordings

£350

1,500 character limit

Voice and music for:

  1. On-hold announcement
  2. On-hold reassurance
  3. Auto attendant
  4. Night service

Create Personalised Music on Hold

Simply follow our process below and submit your requirement; alternatively call us on 0345 200 1770 if you would like to discuss in more detail.

1

Choose Your Production

Use the following mixers to choose which combination of music and voice works for you.

2

Script Writing

Either use one of our sample scripts below as a template, or write your own.

Prompt 1:

Thank you for calling The Tate Hotel, situated at the heart of Lake District. Our rooms offer
sumptuous views of the UK’s most breathtaking scenery so why not relax in our elegant
surroundings and make use of some of our many services; conference facilities, a fully licensed
restaurant and grill, spa and sauna, indoor and outdoor pools and friendly attentive staff to make
your stay as pleasant as possible. Please do continue to hold as your call is important to us.

Prompt 2:

Thank you for calling The Tate Hotel. Your call is important to us and we’ll be with you shortly.
Did you know you can also make reservations & enquiries via our web site, so why not visit us at
www.tatehotel.co.uk where our service team will be happy to help. Otherwise, please do continue
to hold.

Prompt 1:

Welcome to Parklane Building Maintenance – dedicated to service. For a full range of property maintenance work – from carpentry to drain clearing, roofing to floor covering – you can count on Parklane to do the work you need whenever you need it. Our guaranteed call out service is available 24 hours a day, 365 days a year – so whether you have an emergency, or are planning to carry out maintenance work, Parklane gives you the service you need. Please continue to hold and one of our team members will be with you very soon.

Prompt 2:

You’ve reached Parklane Building Maintenance – for high quality professional building services. If you have internet access why not find out more about our services and company? Just go to www.ParklaneMaintenance.co.uk. You can find out about our complete range of services as well as reading the most recent news about our company. You’ll soon see why so many people rely on us for their maintenance needs. We’re sorry you’re having to hold, but we will be with you shortly.

Prompt 1:

Thank you for calling Williams Properties. The first choice for property services in Devon. Looking to buy or rent? Want to sell or lease your property? Our hassle free service is tailored to meet your needs so you never need to compromise on service. Why not arrange an appointment today to find out just how we can help you. In the meantime, please do hold and we will be with you shortly.

Prompt 2:

Thank you for holding. Williams Properties have branches throughout Devon so you are never far away from our award winning service. Why not log onto www.williamsproperties.net to find your local branch and to arrange an appointment? Please continue to hold, and we will answer your call very shortly.

Prompt 1:

Thank you for calling The Tate Hotel, situated at the heart of Lake District. Our rooms offer sumptuous views of the UK’s most breathtaking scenery so why not relax in our elegant surroundings and make use of some of our many services; conference facilities, a fully licensed restaurant and grill, spa and sauna, indoor and outdoor pools and friendly attentive staff to make your stay as pleasant as possible. Please do continue to hold as your call is important to us.

Prompt 2:

Thank you for calling The Tate Hotel. Your call is important to us and we’ll be with you shortly. Did you know you can also make reservations & enquiries via our web site, so why not visit us at www.tatehotel.co.uk where our service team will be happy to help. Otherwise, please do continue to hold.

Auto Attendant Script:

Thank you for calling The Tate Hotel. If you know the extension you are calling, please dial now. Otherwise please listen carefully to the following options.

  • For reservations & bookings, press 1
  • For customer services, press 2
  • For news & events, press 3
  • Or please hold to be put through to the operator.

Night Service Script:

Welcome to The Tate Hotel. Our offices are closed until 9.00am tomorrow morning, please leave your message and we will contact you as soon as possible. Thank you for calling The Tate Hotel.

Prompt 1:

Welcome to Parklane Building Maintenance – dedicated to service. For a full range of property maintenance work – from carpentry to drain clearing, roofing to floor covering – you can count on Parklane to do the work you need whenever you need it. Our guaranteed call out service is available 24 hours a day, 365 days a years – so whether you have an emergency, or are planning to carry out maintenance work, Parklane gives you the service you need. Please continue to hold and one of our team members will be with you very soon.

Prompt 2:

You’ve reached Parklane Building Maintenance – for high quality professional building services. If you have access to the internet why not find out more about our services and company? Just go to www.ParklaneMaintenance.co.uk. You can find out about our complete range of services as well as reading the most recent news about our company. You’ll soon see why so many people rely on us for their maintenance needs. We’re sorry you’re having to hold, but we will be with you shortly.

Auto Attendant Script:

Thank you for calling Parklane Building Maintenance. If you know the extension you are calling, please dial now. Otherwise please listen carefully to the following options:

  • For sales, press 1
  • For all order enquiries, press 2
  • For accounts, press 3
  • Or please hold to be put through to the operator.

Night Service Script:

Welcome to Parklane Building Maintenance. Our offices are closed throughout the Christmas holiday and will be open again on the 2nd of January in the new year. Until then, from all here at Parklane Building Maintenance, we wish you a very happy Christmas and a great new year.

Prompt 1:

Thank you for calling Williams Properties. The first choice for property services in Devon. Looking to buy or rent? Want to sell or lease your property? Our hassle free service is tailored to meet your needs so you never need to compromise on service. Why not arrange an appointment today to find out just how we can help you. In the meantime, please do hold and we will be with you shortly.

Prompt 2:

Thank you for holding. Williams Properties have branches throughout Devon so you are never far away from our award winning service. Why not log onto www.williamsproperties.net to find your local branch and to arrange an appointment? Please continue to hold, and we will answer your call very shortly.

Auto Attendant Script:

Thank you for calling William’s Properties. If you know the extension you are calling, please dial now. Otherwise please listen carefully to the following options:

  • For sales, press 1
  • For all order letting enquiries, press 2
  • For customer services, press 3
  • Or please hold to be put through to the operator.

Night Service Script:

Welcome to William’s Properties. Our offices are closed until 9.00am tomorrow morning, please leave your message and we will contact you as soon as possible. Alternatively visit our website www.williamsproperties.com and fill in our enquiry form online. Thank you for your call.

3

Send Your Request

Add your contact details and script requirements below so we can get started on your bespoke production.

Your Details

Production Details

Script Details

Please ensure all information on this form is correct before sending, as any amendments will be chargeable once production has started.