Damage to business telephone systems and handsets cannot always be avoided with causes such as natural wear and tear, power spikes and component degradation. Nexus IP can provide repairs and refurbishment on all telephony components; our comprehensive service includes testing, repair and replacement, for orders of any size. We offer a no fix – no fee guarantee, with collection and delivery services available. We can even supply repaired equipment before removing damaged equipment; minimising downtime and maximising your company productivity. Need a qualified engineer to fit and configure? No problem, just let us know.

Prices start from as little as £19

Our repair service is available on:

  • Unify
  • Siemens
  • Avaya
  • Nortel
  • Cisco
  • Mitel
  • Shoretel
  • Polycom

If your telephone brand is not listed then please get in touch, we may still be able to help.

System Repairs and Replacement

We have the tools, skill-set and experience to test and repair circuit boards, right down to component level. If your existing hardware is beyond economical recovery then we can provide replacement parts, much of which is kept in stock. Our most common repairs include:

  • Motherboard/CCU and daughterboards
  • Extension cards and trunk cards
  • Voicemail and feature cards
  • System backplane
  • Chassis
  • Power supply

Handset Repairs and Refurbishment

Send your damaged and worn handsets to us and we will restore them back into new condition, giving tired equipment a refresh at a fraction of the cost compared to buying new. All parts we use are genuine original manufacturer supplied parts, fitted by trained engineers in a clean and static free environment. Handsets will be cleaned, sanitised and tested before returned to you. Typical handset issues include:

  • Accidental damage
  • Unable to make or receive calls
  • Poor audio quality
  • Faulty receiver or speaker
  • Faulty buttons
  • Faulty connections
  • Damaged or faulty LCD display
  • Memory component failure
  • Random flashing of LED lights

Software Updates

Sometimes system and handset software levels become corrupt or incompatible with different age hardware. We can reflash and upgrade software levels on systems and handsets, updating with the latest security protocols available.

If you need an equipment refresh, or just want to get a quote for future reference, please get in touch and we will be pleased to help.