Seven Signs It’s Time to Move Up
Seven Signs It’s Time to Move Up
As businesses grow, unified communications (UC) systems become increasingly sophisticated and complex.
Here are 7 signs to recognise when It’s time to move up to an Enterprise Communications:
1
You need to scale your operations
- Expects to grow to more than 5 sites and/or about 500 employees in the next 2 – 4 years
- Needs to manage growth centrally for cost control and agility
- Wants a consistent, seamless experience across all locations
2
Business growth has created the need for enterprise architecture
- Has a risk profile that requires tighter security and reliability measures to reduce the likelihood and extent of system failures
- Needs to manage its network from the data centre and virtualize as much as possible
3
Personnel demand increased mobility and collaboration capacity
- Has a portfolio of user devices that is likely to change or include user-provided devices
- Needs highly secure voice and web collaboration
- Possesses UC apps that may need to integrate with groupware solutions now or in the coming years
- Requires a single enterprise-wide collaboration platform
4
Higher customer volume means more resources to manage
- Multifunction call centre personnel
- Access to complete customer data
- More ways to customers to engage
- Management of inbound and outbound customer contact
5
Process effectiveness has become critical to growth
- Wants a system that provides flexible and easy integration options
- Has sales and service functions that are growing and integrating with enterprise apps that speed processes and enable consistent process and communications with customers
- Needs flexibility to integrate Unified Communication functions with a changing of devices, apps, and groupware solutions
6
You need to manage multiple locations from a single sites
- Expects to have a large number of locations and needs the benefits of a centralised solution
- Requires easy and flexible solutions for mobile and remote workers
- Needs a highly secure, SIP-based network
7
IT department is strained to maintain systems
- System Operation
- User Support
- Moves and changes
- Integrations
If enough of those statements describe your situation, it may be time to step up to a new communication system!!